PassPoint ABA policies
Refund Policy
PassPoint ABA sells digital study materials that provide access to proprietary practice content. This policy explains how refund requests are handled.
1. General Policy
Mock Exam A is a one-time digital purchase.
Once you begin an exam attempt, the purchase is generally considered final and non-refundable, except where required by law or where PassPoint ABA approves an exception under this policy.
2. Requests Before Starting the Exam
If you purchased Mock Exam A but have not started an exam attempt, you may contact PassPoint ABA to request a refund.
Unused-purchase refund requests are reviewed case by case and are not guaranteed except where required by applicable law.
3. Situations We Will Review
PassPoint ABA will review refund requests involving circumstances such as:
- a duplicate or erroneous charge;
- a payment-processing error;
- a material technical failure that prevents access to the purchased product and cannot reasonably be resolved;
- another circumstance in which a refund is required by applicable law.
PassPoint ABA may request reasonable information needed to investigate the issue.
4. Study Performance and Change of Mind
A practice score, disagreement with a practice question, change of mind after using the exam, or failure to obtain a desired certification-exam result does not by itself create a right to a refund.
5. Effect of a Full Refund
If a full refund is issued and verified, access associated with that purchase may be removed.
Technical records relating to prior exam use or the transaction may remain stored as described in the Privacy Policy.
6. How to Request Review
Email:
Include:
- the email address associated with your PassPoint account;
- a brief description of the issue;
- any information that may help identify the purchase.
Do not send card numbers, security codes, passwords, or other sensitive payment credentials by email.
7. Approved Refunds
Approved refunds are returned through the applicable payment-processing system.
The time required for a refund to appear after it is processed can depend on the customer's bank or card issuer.
8. Questions
Questions about this Refund Policy may be sent to: